11/13/2023 0 Comments Canvas kisdPlease note, the purpose of the info line is to provide information to parents on how to get technology assistance. Summer: 7:00 AM - 5:00 PM Monday - Thursday, excluding district holidays. School Year: 6:30 AM - 4:30 PM Monday - Friday, excluding district holidays. This will assist them when requesting technical support, if they are unable to access their KISD email account.įamily Technology Support - Hours of Operation Please note: If your secondary student (grades 6-12) has and uses a personal email address, please have them add it to the system by visiting their campus registrar. The ticketing system is available 24/7 to request support. If you still need other technology assistance, please follow the directions linked below to enter a new support request into the KISD Technology ticketing system. If the issue is with CANVAS, login to CANVAS (via MyKaty Cloud) and click the question markin the left navigation section to submit a help request. Non-Technology questions should be directed to student campuses.įor KISD USERNAME and PASSWORD assistance, please visit our Password Self Service tool to retrieve a username and/or update a password. View and delete browser history in Microsoft Edge If you use Edge, please visit the following Microsoft Support Article for more information: Katy ISD recommends using Google Chrome to access textbooks, apps and resources. If you use Safari, please visit the following Apple Help Articles for more information:Ĭlear your browsing history in Safari on MacĬlear the history and cookies from Safari on your iPhone, iPad, or iPod touch If a web page does not seem to be displaying what you expect to see after clearing the Cache, try hitting Ctrl + F5 on your keyboard to reload the page. NOTE: It is recommended that users close the browser and re-open to apply changes. Once the browser history and cache have been cleared, you will be returned to the Settings page - you may close the tab and continue working - there will be no confirmation message.NOTE: be sure that you look these options over if you have information stored in the browser that you would like to keep. Another dialog box will open and will request the user to choose which options should be cleared, then click the Clear data button.Access the Google Chrome Menu bar, then select History, and History once again.Completing this step will refresh the browser and remove any programs that might interfere with loading websites or interfere with successful logins. If you are experiencing issues accessing your online resources, a common solution is to clear the cache and the browser history of your web browser (Katy ISD recommends using Google Chrome).
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